No sooner had I posted this on twitter:
"Text your reports of good and bad service on Virgin trains between London and Mancheste." [using Thumbprint]
than I got this:
"richard_baker Or you could just tell Virgin Trains direct, on Twitter, for free! @fishRpeople2"
I wonder what "for free" is meant to imply?
But the comparison is a good way to ask how "redress" can become a part of active citizenship?
And if that changes when the public service is provided by a private company?